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Returns and Exchanges

Our purpose is to make you happy about your purchase. However, if you are not satisfied with your order, we are here to help you.

You can return or exchange the order which was purchased on our website. Within 2 days after the delivery you need to contact us and tell about the problem, after we confirm that the product is in its initial conditions, you are welcome to send items to us, which should arrive within two weeks (14 days).

If we made a mistake or you received a product of improper quality, we will replace the product or refund it (note that it is important that the product is unused, it is in original conditions as when received.

If while unpacking the product, which is in excellent quality, does not meet your expectations in color/material, or you realize that you made a mistake in the model choice, you need to keep the original condition of the product and inform us about it, as we indicated earlier.

In order to process a return/exchange, please, contact us via e-mail info@kkspace.ru. We will help you with everything that is needed to accomplish it. Please, note that we are not responsible for the loss of a parcel sent to us by you with the purpose of exchange/return.

Refunds are made only after we receive the product back. Refunds will be made according to the original payment method. Shipping, fees and duties are non-refundable.

If you are doing an exchange, we will be happy to cover the shipping costs of the corrected product. If you received the wrong item, please, let us know via info@kkspace.ru so that we can fix it. In this case, you are not responsible for the costs of return and postage. If you receive a product that is damaged or has imperfections, please, send us an email to the same email address along with a photo showing the problem, so that we can resolve it promptly and completely.

Any questions?
To receive additional information contact us via: